Questions and answers
Straight answers about joining, giving, verification and safety.
Joining
Is it free to join?
Yes. Creating an account as a donor, orphanage or partner costs nothing.
Which account type should I choose?
Choose Donor if you want to give as an individual, Orphanage if you run a registered children’s home, and Partner if you represent an organization such as an NGO, company, diaspora association or foundation.
I forgot my password. What do I do?
Email-based password reset is not available yet. Write to the team from the email address you signed up with and we will help you get back in. See the contact page.
Which languages does the site use?
The site is in English. Orphanages can write their story in English or in French.
Giving
Does money pass through this website?
Not yet. A pledge is a promise recorded against a specific need. You and the orphanage agree how the gift is sent using the built-in messages, with the team available to help.
How much can I pledge?
From 500 XAF, up to what the need still requires. You can pledge to the same need more than once.
Can I give anonymously?
Yes. Tick the option to hide your name from the orphanage when you pledge.
Why does my donor account need approval?
To keep children’s homes safe. Only accounts our team has reviewed can browse orphanage profiles and message them.
Verification and safety
How are orphanages verified?
Each orphanage provides its official registration number and uploads documents. Our team reviews them and may ask for more information before the home is listed.
Who can read my messages?
The people in the conversation, and the CAM Orphanage Connect team, who read direct chats to keep everyone safe.
Do you share children’s personal information?
We do not ask for children’s personal files, and we ask orphanages not to publish children’s full names or identity details. Read the safeguarding page for details.
What happens if something is reported?
The team can review conversations and profiles, remove messages, and pause an account while it is looked into.
For orphanages and partners
Our home is not officially registered. Can we join?
Not yet. We can only list officially registered homes. Contact the team if you would like to ask about your situation.
What documents do you accept?
PDF, JPG or PNG files up to 3 MB each. Orphanages usually upload their registration certificate. Partners upload a registration certificate, tax clearance or the contact person’s ID.
Can partners browse homes straight away?
No. Browsing and messaging homes opens once the team has verified your organization.
How long does verification take?
We review applications as quickly as we can. You can follow the status in your portal and message the team at any time.
Still have a question?
We are happy to help. Contact the team, or sign in and use Messages to write to us directly.
Ready to take part?
It is free to join. Choose the way you want to help and create your account in a few minutes.